Services centre on research in various areas of higher education (research management, ethics, graduate studies, teaching and learning, staff development and quality) for universities and TAFE, and historical research for the wider community (Australia; South Africa). This includes policy development, research, analysis, strategic planning, and organisational development; quality assurance including framework development, evaluation and quality review, benchmarking; and report writing, background briefings, literature reviews, peer reviews, book research and writing. Historical research includes local, community, organisational and social history.